PRIVACY POLICY

1. COMPANY INFORMATION

• Legal Entity: FAIR TRADE WORLD NEGOCIACOES DIGITAIS LTDA
• CNPJ: 63.101.666/0001-56
• Brand Name: ItemsFTW
• Contact Email: [email protected]

2. SCOPE

This Privacy Policy applies to all users who access or use the Platform, including visitors, registered users, and customers purchasing digital goods.

3. INFORMATION WE COLLECT

3.1 Information Provided by Users

• Full name
• Email address
• Account username
• Billing information
• Payment-related information (processed by third-party payment providers)
• Country or region
• Customer support communications
• Account preferences

3.2 Automatically Collected Information

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Usage data and browsing activity
• Session information
• Referring URLs
• Cookies and tracking technologies

3.3 Transaction Data

• Order history
• Product details
• Payment status
• Fraud screening results

4. HOW WE USE YOUR INFORMATION

• Provide and operate the Platform
• Process transactions and deliver digital goods
• Verify identity and prevent fraud
• Provide customer support
• Improve user experience and services
• Monitor platform performance
• Comply with legal obligations
• Enforce Terms of Service
• Prevent abuse and unauthorized activity

5. LEGAL BASIS FOR PROCESSING

Where applicable, processing is based on performance of a contract, legitimate business interests, legal obligations, or user consent.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to maintain sessions, remember preferences, analyze traffic, improve performance, and detect fraud. You may control cookies through browser settings.

7. DATA SHARING AND DISCLOSURE

We may share information with payment processors, fraud prevention providers, hosting and infrastructure providers, analytics providers, legal authorities when required, and service providers supporting platform operations. We do not sell personal data.

8. INTERNATIONAL DATA TRANSFERS

Data may be processed and stored in jurisdictions outside your country. We take reasonable measures to ensure adequate data protection.

9. DATA RETENTION

Personal data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. DATA SECURITY

We implement administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

11. USER RIGHTS

Depending on applicable law, users may have rights to access, correct, delete, restrict, object to processing, or request portability. Requests may be submitted via [email protected].

12. CHILDREN’S PRIVACY

The Platform is not intended for children without parental consent. We do not knowingly collect personal data from children in violation of applicable law.

13. THIRD-PARTY SERVICES

The Platform may integrate with third-party services, including payment processors and gaming platforms. We are not responsible for privacy practices of third-party services.

14. FRAUD PREVENTION AND SECURITY MONITORING

We may process data for fraud detection, identity verification, and risk monitoring to protect the Platform and users.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Continued use of the Platform after changes constitutes acceptance of the updated policy.

16. GOVERNING LAW

This Privacy Policy is governed by applicable laws, including Brazilian data protection regulations where applicable.

17. CONTACT