Returns and Refunds Policy
Returns and Refunds Policy
Last Updated: February 22, 2026
This policy applies to the digital marketplace operated by FAIR TRADE WORLD NEGOCIACOES DIGITAIS LTDA, branded as ItemsFTW.
By purchasing on the Platform, you agree to this policy.
1. Nature of Digital Products
Products sold are intangible digital goods, including activation keys, virtual items, gift cards, software licenses, and downloadable content.
2. General No Return Rule
- Key or code revealed
- Content delivered
- Item transferred
- Key activated
- Content downloaded or accessed
3. Eligible Refund Cases
- Non-delivery
- Invalid or defective product
- Duplicate product
- Technical failure that blocks delivery or access
4. Non-Refundable Situations
- Change of mind
- Accidental purchase
- Compatibility not verified before purchase
- Regional restrictions or activation outside supported region
- Use of VPN/proxy
- Platform bans or account restrictions
- Suspected fraud or abuse
5. Fraud and Risk Review
We may delay delivery, request verification, suspend suspicious transactions, and deny refunds in abuse cases.
6. Refund Method and Timing
Approved refunds may be issued to original payment method, store credit, or replacement product.
Review time is typically 3 to 10 business days, depending on complexity and supplier verification.
7. Contact
By purchasing on the Platform, you acknowledge that you have read and agree to this Returns and Refunds Policy.